The Impact of Total Quality Management on Improving Institutional Performance: A field study in the General Directorate of Education at the Holy Karbala Governorate

Authors

  • Asst. Lecturer.Ammar J. Jameel
  • Azarnoush Ansari

Abstract

The study aims to improve the role of organizations by focusing on the principles of Total Quality Management (TQM) as one of the most effective methods for establishing institutional performance. In this research, a descriptive approach is used to express the variables of total quality management. It is represented by focusing on customer auditors, employee needs, staff improvement of operations, administrative needs for competition and institutional performance. The research is based on the opinions of The research sample consisted of 100 people employees in the General Directorate of Education at the Holy Karbala.

The research problem was identified in answering the following questions: What is the impact of total quality on the institutional performance in the General Directorate of Education in The Holy Karbala? Is there an effect of the employees' needs as a dimension of the overall quality dimension on the institutional performance in the General Directorate of Education at Holy Karbala?

The research aims to achieve several objectives. It aims to identify the impact of employees’ needs on the institutional performance in the General Directorate of Education at Holy Karbala, to identify the influence of governmental and technological needs on the institutional performance, and to identify the impact of work focus on institutional performance. The study depend on the five-point of Likert scale in designing the questionnaire. Statistical methods such as correlation coefficient are used to determine the relationship between variables and extract as standard deviation, the arithmetic mean, and others. The equations are extracted by using the computer program (SPSS, V, 22). The research presents a set of conclusions that confirmed that TQM has a positive link and impact on the institutional performance in governmental organizations.

Downloads

Download data is not yet available.

References

. Hammoud, Khudair Kadhim, “Comprehensive Quality Management”, Jordan, Al Masirah House for Publishing, Distribution and Printing, First Edition, 2000

Al-Salami, Ali “Total Quality Management and Qualification Requirements for ISO 9000”, Cairo, Dar Gharib for Printing, Publishing and Distribution, 2001.

Abdel Mohsen, Tawfiq Mohamed, “Product Quality Planning and Control / Total Quality Management Entrance”, Egypt, First Edition, Arab Renaissance Publishing House, 1996.

Al-Attiyah, Majida (2003) Organization’s Conduct, "Individual and Group Behavior," Dar Al-Shorouk for Publishing and Distribution, First Edition, Amman.

Abu Sheikhah, Nader Ahmad (2000 "(Human Resources Management), Dar Al-Safa for Publishing and Distribution, First Edition, Amman.

Al-Salami, Ali, (2001) Strategic Human Resources Management, 2nd Edition, Cairo: Dar Gharib for Printing, Publishing and Distribution.

Hanafi, Mahmoud Soliman, Organizational Behavior and Performance, Cairo: The Egyptian Universities House, 2005, p. 12.

Greenberg, Gerald (2005), “Behavior Management in Organizations,” translated by Dr. Rifai Muhammad Rifai, and Mars Publishing House, Riyadh, Saudi Arabia

Al-Droubi, Suleiman, (2006) Stimulation through Self-Perception T, 1st Edition, Amman: Dar Alam Al-Thaqafa for Publishing and Distribution.

Sultan, Muhammad Saeed Anwar, (2004) “Organizational Behavior”, The New University House, Alexandria.

Second: the periodicals

Al-Tarawneh, Muhammad and Al-Belbisi, Badria, a study entitled "Total Quality Management and Institutional Performance", an applied study on commercial banks in Jordan, Mu'tah Journal for Research and Studies, Jordan, Volume 17, Issue 1, 2002.

Jab Allah, Rifat Muhammad, (1995) Determinants and Results of Employees' Trust in the Fairness and Accuracy of Performance Appraisal Systems, Qatar University Journal, Issue (1).

Al-Sawaf, Maher Muhammad, Evaluation of Institutional Performance (1999), a comparative study of models used in the Kingdom of Saudi Arabia and the Arab Republic of Egypt, Public Administration Journal, Issue (76).

Al-Sawaf, Maher Mohamed, Evaluation of Institutional Performance (1999), a comparative study of the models used in the Kingdom of Saudi Arabia and the Arab Republic of Egypt, Public Administration Journal, Issue (76).

Zaki Abd al-Muti Abu Ziadeh, Time Management and Total Quality and Their Impact on Institutional Performance, The Jordanian Journal of Business Administration, Amman, Volume 8, Issue 1, 2012, p. 178.

Khaira Aichouche, Organizational Learning as an Introduction to Improving Enterprise Performance, International Finance Master’s Memorandum, Faculty of Economic Sciences, Business and Management Sciences, Tlemcen University, Algeria, 2011, p.63

Rawya Muhammad Hassan, Human Resources Management, Alexandria University House, Egypt, 2000, p. 215.

Ashour Ahmed Saqr, Human Behavior in Organizations, Alexandria University House, Egypt, 2005, p. 25.

Saliha Chami, Organizational Climate and Its Impact on the Institutional Performance of Workers, Memorandum of Master’s Degree in Organizational Management, Faculty of Economic, Commercial and Management Sciences, Boumerdes University, Algeria, 2009/2010 p.64.

Al-Sharif Talal Abdul-Malik, Leadership Styles and their Relationship to Institutional Performance from the Viewpoint of Employees in the Emirate of Makkah Al-Mukarramah, Master’s Memorandum in Administrative Sciences, Naif Arab University for Higher Sciences, Saudi Arabia, 2004, p. 55.

Ahmed Yusef Dowden, Total Quality Management, Academics for Publishing and Distribution, Amman, Jordan, 2014, p. 30.

Wissam Salim, An Al-Muammar, The Relationship of Total Quality Management with Staff Performance in Palestinian Universities, Master of Business Administration Memorandum, Faculty of Economics and Administrative Sciences, Al-Azhar University, Gaza, Palestine, 2014.

-Gibbs, John (2004) "Performance Measure Properties and IncentivesInstitute for the Study of Labor, No.(1356).

Evans, Charlie, (1999): " Decision processes, monitoring incentives and ..large firm performance in the UK", Journal: Management Decision, Research paper, Volume: 33 Issue: No 6

Kiyoshi, Takahashi, (2006): " Effects of wage and promotion incentives on the motivation levels of Japanese employees Research paper, Journal: Career Development International Volume: 11 Issue: 3.

Downloads

Published

2023-09-22

How to Cite

Asst. Lecturer.Ammar J. Jameel, & Azarnoush Ansari. (2023). The Impact of Total Quality Management on Improving Institutional Performance: A field study in the General Directorate of Education at the Holy Karbala Governorate. Al Kut Journal of Economics and Administrative Sciences, 15(48), 657–682. Retrieved from http://kjeas.uowasit.edu.iq/index.php/kjeas/article/view/635